SHIPPING + RETURNS
Shipping
We ship worldwide. We do our best to honor all shipping requests to ensure you receive your items as quickly as possible. Each item is sent with a tracking number. Once an item has been shipped, We are not responsible if the item is lost, stolen or damaged in transit.
We are not responsible for customs fees, duties, taxes, or tariffs and they are not included in the shipping charge.
When will my order ship?
We do our best to process purchases placed during normal business hours within 1-3 business days.
Please note that orders placed during the holiday season and sale periods may take 5-7 business days to process and ship.
How long will it take for my order to arrive?
Every item made, pack and ship from Bangkok,Thailand.
Average shipping times:
Ready to ship items: 3-5 business days
Made to order: Depends on the items please refers to the items details. Normally take up to 7-14 business days
RETURNS
We offers returns and exchanges for ready to wear items ONLY in new and unworn condition in original packaging.
All return shipments must be postmarked within 14 days of the purchase date.
Handmade and made to order items are final sale without exception.
To begin a return, please contact sales@naranv.com with your order number and reason for return, along with with tracking/confirmation for the package. Returned merchandise must be securely packaged up with all original tags, packaging, etc and include a note with your order number and email address.